Why transformation to Digital Service Provider
As traditional business models and boundaries collapse, vendors are no longer in the driver's seat of value creation, which means they need to evolve to become true enablers of services.
The transformation into a digital service provider (DSP) will not happen evenly across all dimensio0ns in vendor businesses. Transformation into a DSP requires much more than creating a new business unit.
This is closely aligned with the drive to improve organizational effectiveness, as it can be extremely challenging to differentiate from other service providers without the most efficient organizational structure and processes.
Driving forces
The emergence of new markets and new business opportunities
Development of e-business
Increased competition
Customer requirements and increased needs
Progress in technologies
Digitization of tasks and processes
Increased cooperation between old-timers
and digital natives
Executive support
Recognition of the role of digital technologies among leaders